Important Information


Top Tips for Purchasing High Demand Tickets

Improve your chances of booking popular events tickets when they go on sale.

Top tips to get tickets

1. Create an account

If you don’t already have a Ticketmaster account, don’t wait for the morning of an on sale to create one. Go to now and get your account set up with all your correct billing and delivery information.

2.  Make sure you’ve verified your account

If you’re creating a new account, you’ll need to add your phone number and confirm a one-time passcode. This is required to make sure all accounts are protected.

If you’ve already got an account but you haven’t verified it yet, you’ll need to add a phone number and confirm a one-time passcode (you only need to do this once). To update your account please sign in to your Ticketmaster account and go to ‘My Profile’ and then ‘Profile Details’.

Read here for more details on phone verification.

3. Open your account and log in now

If you already have an account, get the details out of the way before tickets are available by logging in and checking your Ticketmaster account ahead of time. We recommend checking passwords, delivery address and billing information now, to reduce any stress when processing your order later. Head to and log in to your account to get started.

As mentioned in Step 2, make sure your phone number is up to date, and ensure that you’ve verified your account via your one-time passcode.

4. Don’t refresh your screen

Stick to one window, on one device, when you’re being pushed through the virtual queue and always resist the urge to refresh. Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game. Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is actually doing something and will place you at the front of the line as soon as possible.

5. Check when tickets are available – even once they’re on sale

Keep up to date with news at Twitter. If anything changes regarding tickets our social followers will be the first to know about it. We send real-time updates as the general sale happens, including any technical difficulties that might occur (remember there can be a lot of fans) and alerts on when new tickets become available. When we have popular shows and tours going on sale, we try our very best behind the scenes to secure as many tickets for you as possible and here’s where you’ll know if we’ve been successful.

6. Don’t oversleep!

Set an alarm for ticket day. Set two. And make sure you set it a good few minutes before the tickets actually go on sale. Missing out because you overslept is bad enough, but missing out because you forgot to charge your laptop is way worse…

Good luck!