Some shows have high demand and lots of people will be trying to get tickets, so here are some tips to give yourself the best chance to get tickets to your favourite shows:
1. Create a Ticketmaster account in advance
If you don’t already have an account with us, create a brand new online account before the tickets go on sale. Set up a Ticketmaster account now (Click here to set it up), make sure all your details are correct, especially your address. In the postcode section add your postcode or Eircode. Don’t know your Eircode? Find it here.
2. Add your Billing Details
Add your card details to your account in advance to save time when you go to purchase your tickets. We take debit and credit cards.
3. Log into your Ticketmaster Account
Log into your account before tickets go on sale. This way, if you get tickets the rest of the purchasing process will be smooth and quick. Log in here.
– Updating your password? Make sure you create an 8 digit alphanumeric password.
4. Use a Secure Connection
If possible, log in at home so that you have a reliable WiFi connection. Office and public WiFi will have high demand which may slow down your connection and the purchasing process. If you’re using a mobile, you may want to try using Wi-Fi rather than 3G/4G, just in case you lose signal.
5. Only Use One Browser/Tab and don’t refresh the page
Don’t open multiple browsers or tabs. Doing so may cause the Ticketmaster system to think you are a robot, which will kick you out of the queue and you will be unable to purchase tickets.
Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game.
Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is actually doing something and will place you at the front of the line as soon as possible.
6. Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!
7. Choose the correct option for delivery during the purchase
If you live in Northern Ireland with a Northern Ireland billing address, make sure to choose Northern Ireland delivery. The same for the Republic of Ireland, if you live in the Republic of Ireland, make sure Republic of Ireland delivery is selected.
Refer to our Dispatch Guide to read more on our ticket delivery options.
Not sure if your booking went through? Check your emails, you should have a confirmation email from us, once you have this you’re all set!
If you experience an issue, clear your cache and please try again on desktop or try a different browser.
Can’t print your tickets but have a booking confirmation? Don’t worry, there might be a print delay on the event, you will be able to print closer to the event date.
For further assistance with ticket booking, visit our Customer Support FAQ’s.